Headquartered in suburban Philadelphia, we have the capabilities to serve all 50 United States and 11 Canadian Provinces. We plan, implement and manage an array of services and solutions that differentiates us in today’s service management marketplace. We created our service brands; BrightSolutions^SM, ImageSolutions^SM, and PowerSolutions^SM, to integrate our core competencies in planning, executing and succeeding in a seamless, cost- effective manner for all lighting, sign, and electrical programs we offer.

Our innovation in customer service and program management is achieved by aligning our organization and integrated professional network in consolidating information, data, and processes all within our web based operational management system, ServicePoint Solutions.

Differentiating Ourselves in the Market Place

At Action Services Group^SM, we know that no two customers are identical and that our service programs must address the individual customer’s requirements. It is our ability to customize service programs and dedicate resources to deliver consistent quality service. 

We do not fit our customers into a pre-packaged program, only sell products by a specific manufacturer, and just “add” you to our schedule. 

We analyze your requirements, develop specific cost-saving programs, recommend innovative energy efficient lighting products that provide exceptional returns-on-investment (ROI) and dedicate the required resources for successful on time and on budget program management.  There are many aspects of our company and operations that make us stand out from the rest:

Operational Process

• ServicePoint Solutions
  • Web-based operational management system

Customer Adaptability

• Customized service programs
  • Lighting, signage & electrical
• Fulfill customers' requirements
• Execute cost-effective and successfully

Communicating Effectively

• Our communication strategy commits our professional associates to be easily available for our customers
  • National Account Directors
  • Lead Project Managers
  • Project Managers
• Provide a flexible framework in which to do business
  • Offer clear & competitive pricing
• Easy-to-understand service level agreements (SLA)
  • Mapped to realistic performance expectations

Quality Programs

• Delivering services
  • Critical and effective planning procedures
• Effective and well-organized execution
• Reliable
• Consistent basis
• As promised
• Performed right the first time
• Regularly review the status of every account program
• Service Operations
  • Self-perform
• Effectively out-source
• Ensure field service management coordination
• Measurably improving service
• Improve customer experience

Effective Program Management & Service Management Approach

Action Services Group^SM implements a proven and effective approach to program management. Our experienced project managers carefully plan, execute, manage, and monitor service programs successfully.

The major stages of our service brands’ programs are: 

 

Objectives of Programs for BrightSolutions, ImageSolutions, and PowerSolutions

• Provide a single, professional & dependable source
• Provide a pro-active service solution
• Improve, service, & maintain interior & exterior lighting & signage
• Provide service programs for a fixed, budgeted fee with additional services inclusive of that fee
• Collect & manage lighting & signage inventory assets
• Provide energy saving opportunities that significantly reduce energy consumption
• Reduce customer’s maintenance and energy costs
• Improve, service, & maintain lighting & signage issues in a cost effective manner