ServicePoint Solutions

ServicePoint Solutions, our enterprise management system serves as the focal point for connecting people, processes and technology.

How it Works

ServicePoint Soutions work-flow and reporting capabilities allow for the quick identification of potential problems. ServicePoint Solutions is able to implement corrective actions in a timely manner; spotting and solving most problems before we report them to the customer.

This allows both Action Services Group and the customer to streamline program/project implementation and execution to insure that all programs/projects remain on schedule, on budget, and a successful completion.

Applying Lean Six Sigma methodology to the service management process ServicePoint Solutions provides Action Services Group with a competitive advantage and our customers with direct measurable benefits.

From The Blog


Explore ServicePoint Solutions capabilities below and see how it affects you in the real world!

Service Management

How we manage the On Demand Service Process

  • Work Order Management - Work Flows
  • Automatic Service Alerts - Early warnings to prevent issues
  • Quality Control Management - Ensuring work is done right
  • Technician Performance Metrics - Making sure they meet their deliverables
  • Internal Performance Metrics - Making sure our team meets their deliverables
  • Site Performance Survey - Performance results from site personnel
  • IVR/GPS Time Validation - Real Time
  • Audit Trail - We track every action
  • Site Lighting Component Data - Prevents return trips and provides energy saving recommendations
  • Warranty Management - Managing product warranty so you don't have to
  • Electronic Invoicing - Efficiencies
Program Management

How we manage the Scheduled Visit Process

  • Auto Generated Scheduled Visits - Set the schedule up once and it runs itself
  • Work Flow Management - Sets the customer work flow requirements
  • Quality Control Management - Ensuring we meet the program plan
  • Automatic Service Alerts - Early warning to prevent issues
  • Product Consumption Data Reporting - Validating what we installed
  • Energy Savings Recommendations - Helping to reduce your energy costs
  • Site Lighting Component Data - Knowing the value of the lighting component data
  • Technician Performance Metrics - Making sure they meet their deliverables
  • Internal Performance Metrics - Making sure our team meets their deliverables
  • IVR/GPS Time Validation - Real time
  • Audit Trail- We track every action
  • Site Performance Survey- Performance results from site personnel
  • Warranty Management- Managing product warranty so you don't have to
  • Electronic Invoicing- Efficiencies
Project Management

How we manage Projects, Lighting and LED Retrofits

  • Customer Project Criteria - Setting up success criteria
  • Facility Survey - Surveying site to understand the entire project retrofit product installation requirements
  • LED Product Selection - Educating the customer and providing best solution product
  • ROI Analysis - Understanding your ROI requirements and providing accurate ROI's
  • Planning and Scheduling - When do you want us to install the product
  • Installation and Project Management - Managing the installation process
  • Quality Control Management - Ensuring the projects is done right
  • Project Performance Metrics - Did we meet your expectations
  • Warranty Management - Managing product warranty so you don't have to
Communication

We understand the importance of communication

  • Custom Reporting Tools - Whatever reporting you need
  • Key Performance Metrics - Are we performing every step of the way
  • Automatic Service Alerts - Early warnings to prevent issues
  • Mobile Applications - On-site information
  • IVR/GPS Time Validation - Real time
  • Customer Portal - You can check schedules, status, and have access to data
  • Site Performance Survey - Your site personnel produce performance results
  • Site Lighting Component Data - Knowing the value of the lighting component data
  • Contract Management - Meeting our contract requirements
  • Insurance Management - Meeting our insurance requirements
Reporting

We account for accountability

  • Service Success Criterial - How did we meet your service requirements
  • Project Success Criteria - How did we meet the project requirements
  • Customer Success Criteria - Did we meet the established success criteria
  • Technician Performance Metrics - Did our technicians meet the established success criteria
  • Internal Performance Metrics - Did our team meet the established success criteria
  • Quality Control Management - Was the service or project done right
  • Site Lighting Component Data - The site lighting component data is invaluable
  • Energy Savings Recommendations - How can we reduce your energy costs
  • Product Consumption Data Reporting - Validating what we installed and invoiced
  • Site Performance Survey - Reporting our site performance results
  • Warranty Management - Reporting product warranty so you don't pay for that product being replaced