About Action Services Group
We are a national service provider offering a single point of contact for all your Lighting, LED Retrofit, Electrical, and Signage needs. As a result, we believe the key to our success begins with applying a team-based approach. Likewise, the value we place on each customer and the accountability we put on everyone in our organization.
Our Organization
We believe firmly that one size does not fit all. At Action Services Group, we know that no two customers are identical and that our service programs must address the individual customer’s requirements. As a result, we customize our services and LED upgrade programs and dedicate the right resources that ensure we deliver consistent, quality service while continually controlling costs. Our ultimate goal is to succeed by providing an exceptional customer experience and competitive innovative solutions to our customers. We understand that your success is our success.
Our Philosophy
Provide the highest level of service and the best solutions that fit our customers’ needs and budgets. We are a value-driven organization.
Our Business Model
Provide our customers with “One-Call for Multiple Services” capability. Employ locally-based experienced lighting technicians and electricians to support all three trades, lighting, electrical and signage. This model allows us to expand quickly to service a customer’s needs at the local, regional or national level.
Our Performance Goal
Measure customer service satisfaction at the site-contact level for every lighting, signage or electrical service we complete. Our goal is to perform at a standard unmatched by any of our competitors at the local, regional or national level.
Resolving the Self Performing versus Subcontracting Argument
While we have found that for many multi-facility services decision-makers, the issue of hiring only self-performing vendors appears to be simple. But either it matters very much, or it does not matter at all. In some cases a facility service provider claims they self-perform all of our work! Others state they subcontract their field operations. While other facility service providers work hard to avoid the question altogether. Is one better…Testimonial
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